PuffDirectory.com – Shipping & Return Policy

At PuffDirectory.com, we’re committed to creating the most trusted and seamless cannabis shopping experience online. While we are a directory platform and do not sell or ship cannabis products directly, we take pride in connecting you with top-tier, verified vendors who offer fast, secure, and reliable shipping — along with fair and transparent return policies.

We only partner with vendors who meet our strict quality and service standards, including clear shipping and return practices. When you shop through a vendor listed on PuffDirectory.com, you can trust that you’re getting professional service, premium products, and responsive customer care.

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Shipping Policy

Since PuffDirectory.com is a directory and not a retail store, shipping is handled by the individual vendors listed on our site. However, we carefully vet each vendor to ensure they offer reliable and secure shipping services. Here’s what you can typically expect:

 • Discreet Packaging: All vendors we list use professional, discreet packaging to ensure privacy and safety.

 • Shipping Times: Most vendors ship within 1–3 business days of receiving an order. Delivery times vary based on your location, product type, and the vendor’s policies.

 • Tracking Information: Reputable vendors will provide tracking numbers and updates once your order has shipped.

 • Shipping Restrictions: Due to state and local laws, vendors may only ship within legal jurisdictions. It is your responsibility to ensure cannabis product deliveries are legal in your area.

We strongly recommend reviewing the individual shipping policy of the vendor you choose. You’ll find direct links to each vendor’s terms on their listing page.

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Return Policy

Customer satisfaction is our top priority at PuffDirectory.com. If you receive a damaged, incorrect, or defective product from a listed vendor, we want to make it right — and so do our vendors. Here’s how our return policy works:

 1. Initiating a Return:

Contact the vendor directly within 7 days of receiving your order. Most vendors provide customer service email or chat support.

 2. What’s Eligible for Return:

 • Wrong item delivered

 • Product arrived damaged or expired

 • Items that are unopened or unused (at the vendor’s discretion)

 3. What’s Not Eligible:

 • Opened or consumed products

 • Returns due to personal preference (unless allowed by vendor)

 4. Refunds & Replacements:

Depending on the vendor’s policy, you may receive a replacement item, store credit, or a full refund. Refunds typically process within 5–10 business days after the return is confirmed.

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Our Commitment

PuffDirectory.com holds every vendor to a high standard of service. If you experience poor customer service or an unresolved issue with a vendor listed on our site, we want to know. Our team will review the case and, if needed, take action to maintain the integrity of our platform.

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Shop with Confidence

By choosing vendors listed on PuffDirectory.com, you’re choosing the best in the business — reliable shipping, fair return policies, and top-tier customer care.

PuffDirectory.com – Verified Vendors. Fast Shipping. Fair Returns. Guaranteed Trust.